Refund Policy

Cases are digital content supplied without a tangible medium. Access to a purchased Case is made available on the User's Account immediately after the payment is confirmed.

Consumers generally have the right to withdraw from a distance contract within 14 days without giving a reason.

During checkout, however, the Consumer gives express consent to the immediate supply of the digital content and acknowledges that, once the Case is made available on the Account, the right of withdrawal is lost (Article 16(m) of Directive 2011/83/EU; Article 38(1)(13) of the Polish Consumer Rights Act).

If the Case has not yet been made available on the Account (e.g. the payment is still pending), the statutory right of withdrawal applies in full — simply write to kontakt@next-crime.pl or use the payment operator's refund channel.

Independently of statutory rights, we offer a voluntary refund: if within 14 days of purchase the User has completed no more than the first stage of the Case and finds that the game does not meet their expectations, we will refund the full fee.

A voluntary refund is not available where the circumstances indicate abuse (in particular completing a substantial part of the Case before the request, or repeated requests with consecutive purchases).

If a Case does not conform with the contract (e.g. technical defects preventing play), the Consumer is entitled to have the content brought into conformity and, where that is impossible or ineffective, to a price reduction or withdrawal from the contract with a refund. These statutory remedies apply independently of the voluntary refund and are not limited by this policy.

• by e-mail to kontakt@next-crime.pl — stating the Account e-mail address, the order number (from the purchase confirmation) and a brief reason,
• or via the payment operator's channel indicated in the purchase confirmation: for purchases handled by Paddle — a form/message to Paddle (as merchant of record, Paddle issues the refund to the buyer directly); for Stripe payments — we initiate the refund and Stripe returns the funds to the original payment method.

Requests are processed within 14 days. Funds are returned to the original payment method; posting times depend on the operator and the bank (typically 5–10 business days).

Once a refund is granted, access to the Case is removed from the Account. A refund does not affect access to other Cases or the Account itself.

This policy does not limit any mandatory consumer rights. Matters not covered here are governed by the Terms of Service and applicable Polish and EU law.